Use Cases & Examples
See how the EU AI Act Toolkit applies to real AI tool scenarios â from internal productivity tools to customer-facing AI and HR systems.
Examples are simplified and illustrative. Not legal advice or compliance guarantees.
AI Tool Use Cases
How the toolkit maps to common AI tools and deployment patterns in SME organisations.
Internal ChatGPT Use
Your team uses ChatGPT or Microsoft Copilot for content drafting and research. Key concerns: data handling, training use, policy enforcement.
Customer Support Chatbot
An AI chatbot handles customer inquiries. Key concerns: customer data processing, human escalation paths, service quality assurance.
HR Candidate Screening
AI tools screen job applications or evaluate candidates. Key concerns: bias risk, applicant fairness, discrimination, mandatory human review.
Marketing Content Generation
AI generates marketing copy, emails, or social content. Key concerns: accuracy, brand voice, data privacy, AI disclosure transparency.
CRM AI Lead Scoring
Your CRM scores leads or predicts customer value using AI. Key concerns: scoring logic, decision transparency, and human override capability.
Document Review Assistant
AI reviews contracts, policies, or compliance documents. Key concerns: accuracy limitations, human review requirements, sensitive data handling.
About Attention Levels
The attention level badges above are indicative only. They reflect common patterns from a governance perspective â not a legal determination. Your specific context, data types, and decision impacts determine the appropriate response. Use the self-check for a personalised assessment.Vendor Assessment Pack in Action
Realistic examples showing how to apply the Vendor Assessment Pack to common SaaS procurement scenarios.
AI-Enabled CRM Review
A worked example reviewing an AI-powered CRM with lead scoring and sales forecasting features. Covers questionnaire completion, risk register, and decision record.
Support Chatbot Vendor Review
Example review of a third-party customer support chatbot including data privacy, training data use, and human handoff considerations.
Internal Copilot Review
Example review of an AI productivity assistant deployed internally for document drafting and analysis. Covers policy, data handling, and scope control.
Sample Evidence Pack
A complete worked example of how to organise and maintain AI governance documentation.
Sample Evidence Pack
Shows how to organise your AI tool documentation as a coherent evidence pack â useful if you ever need to demonstrate readiness to stakeholders, auditors, or legal advisors. Includes a folder structure, sample-filled templates, and guidance on what to retain.
Where to Go From Here
Take the Self-Check
2-minute guided questions to find out how much structured governance work your organisation likely needs right now.
Explore the Packs
Browse the Starter Pack, Vendor Pack, and Sector Packs to find the materials that fit your immediate situation.
Resources & Reference
FAQ, glossary, decision tree, escalation guide, and official EU source links for deeper context.